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FREQUENTLY ASKED QUESTIONS

 

Contents

General
Billing
WebHosting
Domain Registration
EMail
Index

General 

What sort of connections do you have to the Internet?
The facility uses multiple combinations of DC3 (45Mbps) and OC3 (155.5Mbps) links. For reference, many other small webhosting facilities get by with a combination of T1's. A T1 is only 1.54Mbps.

How long will it take you to setup my website?
It will normally take 24-48 hours (Includes domain registration, setting up your hosting account and EMail system).  We don't initiate domain registration until payment is received.

I'm not based in New Zealand, can I still buy your services?
Yes, we welcome overseas customers too however payment options are more limited.  PayPal, bank draft and wire transfer are the only payment methods available at present.  Also monthly paper invoices/receipts will not be sent.

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Billing

When do you bill me?
We bill either monthly or yearly depending on how you subscribed.  Payment must be made in advance.  If you are billed monthly, your first bill may include charges for part of the current month as well.

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WebHosting

Do I need a website?
Of course you do.  :)

I already have a domain name, can you host my website?
Yes and we can help you through transfer it if you are unsure how.

Can I password protect some or all areas of my website?
Yes and we provide you with a control panel through which you can control who has access to it and to what areas.

Do you support FrontPage Extensions?
Yes

Do you have an FTP service?
Yes

Publishing via FTP seems slow with my Cable/ADSL connection?
If you have a high speed Internet connection, you may find FTP a bit slow at times.  FTP gives way to HTTP.  Likewise, HTTP uploads give way to HTTP downloads.  The network is tuned to provide the best HTTP download speed possible from your website.  You shouldn't notice any performance difference over a dial-up connection however.  If you find FTP a bit slow, try publishing using HTTP (via FrontPage Extensions) as this is normally several times faster (with Cable/ADSL).

Can I link (known as hotlinking) the files stored here from another site?
Yes.

Some sites offer unlimited bandwidth, why don't you offer that?
There is no such thing as unlimited bandwidth.  Bandwidth is calculated as data * time.  For unlimited bandwidth to be utilized, you have to either have an infinite amount of data and/or an infinite amount of time.  Both of these elements are impossible.

Every network has a bandwidth limitation.  Even if you bundled every piece of network in the know universe together into one big pipe and you were the only user for a million years, it will still have a limit. 

Most companies use this 'feature' as a ploy to get your business but you will find somewhere in the small print that it is unlimited within reason.  http://www.unlimband.com

Can my site contain anything I want?
No.  It cannot contain anything illegal (including copyrighted material) or pornographic.  Please read our terms of service.

I've never set up a website before, can you do everything I need to do to get it going?
We can do all the technical stuff for you and make sure it's working properly.  If there is anything you don't understand, just let us know. 

For a small fee, we can even create a basic website for you too (contact us to discuss pricing).  We cannot offer professional webdesign services at the moment, although we do intend to introduce this service soon.

Can you design my website for me?
For a small fee, we can create a basic website for you.  Please contact us to discuss pricing.  We cannot offer professional webdesign services at the moment, although we do intend to introduce this service soon.

Your servers are in the States.  Does that mean slower response times than if it was in NZ?
No.  Our servers are also close to the very backbone of the Internet, in fact it will be quicker to most parts of the world.  In some cases it may be slower dependant on NZ ISP's and how they are connected to the Internet.  There should, in most cases, be no noticeable difference.  We intend to purchase some bulk space in NZ at some stage in the future and offer customers a choice of hosting location.

How can I tell how much traffic I'm getting to my site?
There are two ways.  You can either view your utilised bandwidth allocation using the management console provided.  Or you can view a complete breakdown of all of the traffic graphs based on the usage statistics gathered.  This is provided to you at no extra cost through your control panel.

I don't want you to host my website.  Can you still host just my domain name and/or EMail and forward the domain name to my alternate website?
Yes.  You can configure domain forwarding through your control panel.

What software do your web servers run?
Apache

How long will it take to set up my hosting account?
If you require a domain registration, it will take 24-48 hours after payment is received.  If no domain registration is required (i.e. You are using a subdomain), it will take 2-24 hours.

How often are your backups?
Backups are the responsibility of the client (i.e. you).  In the event that a server hard drive crashed, which has never happened, we cannot guarantee that we would be able to restore all your data (no web host can), and it is best that you have a backup just in case.

How much is 1MB?
1024KB or 1048576 bytes.  A byte is one typed character.  An average webpage is about 100KB, it will be much larger if it contains many pictures, sounds and other items but may be much smaller it is just basic text or html (This FAQ page is about 22KB).  1MB will give you about 10 100KB webpages.

A byte is 1/3rd of a pixel in an uncompressed picture depending on colour depth.  An average 640x480 .JPG at medium compression is about 150KB.  In 1MB you can store about 6 photos.

Most NZ ISP's will give you 10MB of disk space.  That's only 100 webpages or 60 photos.  If you have a digital camera and want your webpage to have higher resolution or better quality photos, it wont take you long to use this.

Even with our minimum plan (EziKiwi1), it will give you about 1000 webpages or 600 photos for as little as $5 per month.  For as little as $20 per month (EziKiwi3), you can have enough space for 3600 photos at your disposal and more if required.

How much is 1GB?
1024MB or 1048576KB.  An average webpage is about 100KB to download depending on it's contents.  1GB should give you about 10000 hits.  

Even with our minimum plan (EziKiwi1), it will give you about 5000 hits per month for as little as $5 per month.  For as little as $20 per month (EziKiwi3), you can have enough bandwidth for about 30000 hits per month and more if required.

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Domain Registration

Do I need to register a domain name?
No, but if you want an easy to remember URL, you need to.  If you still don't want to register a domain name, we can create a subdomain for you at no cost under the ezikiwi.com domain.  (e.g http://yourname.ezikiwi.com and yourname@ezikiwi.com)

What is a URL?
Universal Reference Locator.  EziKiwi.com is actually 67.19.170.226 but because we have registered a domain name, our URL is http://ezikiwi.com.  We also have a URL called http://www.ezikiwi.com.

You provide cheap domain registration.  Can I register it through you without you hosting my site?
Yes.

How long will it take for you to register a domain name?
Normally it can be done in 24-48 hours once payment is received.

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EMail

Does my website come with an EMail service?
Yes, it is free with your website and you can create as many EMail mailboxes as you want and administer them yourself.  This means you can host email accounts for your whole company, organisation or family.

Can you just provide an EMail service without a website?
Yes.  You can have your own domain (yourname@yourdomain.com) or we can create a subdomain for you (yourname@yoursubdomain.ezikiwi.com)

Does your EMail service have a Webmail facility?
Yes

Does your EMail service support POP3 clients?
Yes

What are your mail server names?
Your POP3 (incoming) server name will be mail.yourdomainorsubdomain.  E.g If your domain name is test.co.nz, your POP3 server name will be mail.test.co.nz.  We do not have a SMTP (outgoing) server, you should use your ISP's mail server for this.  If you do not know it, contact your ISP.  However we do have a SMTP server that scripts in your webpage can use.

Can I redirect my EMail address to another EMail address (like my work EMail)?
Yes.  You will have your own control panel, you can change EMail forwarding at any time.

How long will it take to set up an EMail account?
If you require a domain registration or transfer, it will take 24-48 hours once payment is received.  If no domain registration is required (i.e. You are using a subdomain), it will take less than 24 hours.  Once you are setup, you will have your own control panel, you can add any new EMail accounts yourself using the supplied control panel and they will take effect immediately.

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Index

CONTENTS

GENERAL
What sort of connections do you have to the Internet?
How long will it take you to setup my website?

I'm not based in New Zealand, can I still buy your services?


BILLING
When do you bill me?

WEBHOSTING
Do I need a website?
I already have a domain name, can you host my website?
Can I password protect some or all areas of my website?
Do you support FrontPage Extensions?
Do you have an FTP service?
Publishing via FTP seems slow with my Cable/ADSL connection
Can I link (known as hotlinking) the files stored here from another site?
Some sites offer unlimited bandwidth, why don't you offer that?
Can my site contain anything I want?
I've never set up a website before, can you do everything I need to do to get it going?
Can you design my website for me?
Your servers are in the States.  Does that mean slower response times than if it was in NZ?
How can I tell how much traffic I'm getting to my site?
I don't want you to host my website.  Can you still host just my domain name and/or EMail and forward the domain name to my alternate website?
What software do your web servers run?
How long will it take to set up my hosting account?
How often are your backups?
How much is 1MB?

How much is 1GB?

DOMAIN REGISTRATION
Do I need to register a domain name?
What is a URL?
You provide cheap domain registration.  Can I register it through you without you hosting my site?
How long will it take for you to register a domain name?

EMAIL
Does my website come with an EMail service?
Can you just provide an EMail service without a website?
Does your EMail service have a Webmail facility?

Does your EMail service support POP3 clients?
What are your mail server names?
Can I redirect my EMail address to another EMail address (like my work EMail)?
How long will it take to set up an EMail account?


Intro
Pricing
FAQ
Contact
Future
About Us